Help Center
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Contact support
Tell us what happened. A screenshot helps.
Email support contactskatingstorage@gmail.comQuick help
Sign in & account access
Use the email address you signed up with or accepted your invitation with. Your available coach, skater and admin views use the same login.
If your password isn’t working, choose Email me a sign-in link instead or Set/reset password on the sign-in screen.
Open sign inTraining schedules & sharing
Coaches: open Schedule Studio, select your skaters and build the chart. Choose Publish changes when it’s ready to share.
Skaters: open Schedule to see published training. Sign in with the email address that accepted the invitation.
Enterprise assistant coaches: accept your organization’s invitation, then check Training inbox or Schedule. The publishing coach can select assistant coaches to notify.
Programs & run-through scores
In Coach Portal, select a skater and open Programs. Save a layout, then choose Record run to add marks and the date performed.
Keep separate layouts for alternatives such as SP-A and SP-B. Enterprise coaches can open Review to compare saved runs and track element success.
Plans & billing
Check Billing in Coach Portal or Account & settings in Skater Portal for your personal plan.
If your club provides access, ask its administrator about your membership. Club charges are separate from a personal SkatingStorage subscription.
Video & archive reports
Report a timing or data issue
Open the affected element and choose Report Issue to include its details automatically. You can also email the page link and what needs correcting.
For timing corrections, include the correct start and end times. Reports are reviewed before public data changes.
Email a correction reportSource or rights concern
Send the source URL, the affected SkatingStorage page and a short description of your concern.
Email a source report